Cancellation & Refund Policy

This policy is designed to be fair and transparent, ensuring that every Zapiflow customer feels secure in their transactions while protecting the integrity of our infrastructure. Please read this carefully before subscribing to any Zapiflow plan.

1. Free Trial & Evaluation

Zapiflow provides demo environments and initial trial access for new users to explore platform features — including Meta WhatsApp broadcasts, flow builders, shared inbox, and AI Voice calling. Since trial access requires no non-refundable payment, no refunds apply during trial periods.

2. Subscription Services

Once you subscribe to any of Zapiflow’s paid plans (monthly or annual), subscription payments are non-refundable. Trial access exists so users can evaluate features before committing to a paid plan. You may cancel your subscription before the next billing cycle to prevent future charges; however, no refunds are issued for the current active billing cycle.

3. Non-Refundable Items

The following are strictly non-refundable due to infrastructure costs incurred by Zapiflow:

• Zapiflow subscription plan fees (monthly or annual).
• WhatsApp conversation/message wallet credits.
• Setup fees, Meta Business verification support, or custom configuration charges.
• Custom development (e.g. Flow Builder logic, custom API integrations).
• Zapiflow Voice / AI Calling usage credits.
• Direct Meta / WhatsApp conversation fees passed through at cost.

4. Cancellation Policy

You may cancel your subscription at any time by contacting Zapiflow support. Cancellation requests must be submitted at least 7 days before your next renewal date to prevent auto-renewal. Upon cancellation, your account remains active until the end of the paid billing period.

5. Verified Technical Issues

If continuous technical issues prevent you from using Zapiflow’s services effectively, and these issues are verified by Zapiflow engineering as unresolved within 14 business days of being reported, a partial or full refund may be considered at Zapiflow’s discretion.

6. Unauthorized or Fraudulent Charges

In the event of verified unauthorized or fraudulent transactions on your account, contact Zapiflow support immediately. Upon verification, Zapiflow will issue a full refund for the fraudulent charge.

7. Non-Eligible Refund Cases

• Voluntary cancellation after billing has processed.
• Account suspension or Meta WhatsApp API ban resulting from spam or policy violations.
• Failure to use the platform during an active billing cycle.
• Dissatisfaction with Meta’s official conversation pricing (these charges are set by Meta directly).

8. Refund Process

To submit a refund request, email hi@zapiflow.in with the subject: Refund Request – [Your Registered Email/Phone]

Please include your registered account details, payment receipt/invoice, and reason for the request. Approved refunds are processed within 10 business days to the original payment method.

9. Legal Compliance

This policy is compliant with applicable Indian laws, including the Consumer Protection Act, 2019. Zapiflow (operated by Zero7 Communications India) reserves the right to update this policy as needed.